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When will my order ship?
Orders placed on business days before 11 AM PST will be shipped the same day, with the only exceptions being public holidays and abnormally high order volume. Orders placed after 11 AM PST will be shipped the following business day.
When will my order arrive?
Our standard method of shipping is USPS Ground Advantage. Standard shipping can take up to 5-7 business days. While USPS offers reliable and expedient service, errors and delays may occur. We also offer Express 2 Day Shipping through FedEx which is expected to be delivered within 2 business days of shipment date. We kindly ask that you please allow for 1-2 business days for your order to process before it is shipped, and please note that FedEx does not deliver on weekends.
What is your return policy?
If something is wrong with your purchase, you may be entitled to a return or exchange as long as we are notified within 10 days. Refunds are not considered and no returns/exchanges will be granted if you have not contacted us within 10 days from when the order was delivered. All Vaporizer cartridge products cannot be returned. Whether you are granted a return or exchange is determined on a case by case basis. At this time, we do not accept returns for opened products. Please refer to our Worry Free Guarantee to learn more about returning products that have been opened. Thank you!While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.