VIIA Shipping & Return Policy

At VIIA, we strive to ensure that our customers receive their orders in a timely and efficient manner. Our shipping policy outlines the terms and conditions for shipping, delivery, and related matters. By placing orders with us, you agree to these terms and conditions. 

Shipping Policy

Order Processing

  • Processing Time: Please allow up to 2 business days for your order to be processed before shipment.
  • Business Days: Our business days are Monday through Friday, excluding public holidays.

Shipping Methods

  • Economy Shipping: Our economy shipping method is USPS Ground Advantage, with delivery typically taking 5-8 business days. While USPS is reliable, occasional errors or delays may occur.
  • Express Shipping: We offer FedEx Express Shipping, with expected delivery within 4 business days from the shipment date. Note that FedEx does not deliver on weekends.

 

Shipping Notifications

  • Email Updates: By providing your email address and/or cell phone number, you authorize VIIA Hemp Co. to send shipping confirmation and updates about your order.
  • Tracking Information: Once your order has shipped, you will receive an email with tracking information to monitor your shipment's progress.

 

Address Accuracy

  • Correct Address: Ensure that your shipping address is accurate and complete. Address changes can only be made before the shipping team has processed your order.
  • Responsibility: VIIA Hemp Co. is not liable for orders once they have been marked as delivered by the carrier.

 

Delivery and Liability

  • Carrier Responsibility: Once the package has been picked up by FedEx or USPS, it is the carrier's responsibility to deliver the package. Use the tracking number provided for details about your shipment and proof of delivery.
  • Delivery Issues: If an order is marked as delivered but you have not received it, please contact the carrier directly.

 

Shipping Restrictions

  • Weekend and Holiday Shipping: Packages are not shipped on weekends or holidays. Orders placed during these times may experience delays.
  • International Shipping: Currently, VIIA Hemp Co. does not ship internationally.

 

Return and Refund Policies

Returns

  • Notification Period: You must notify us within 14 days of delivery if there is an issue with your purchase to be eligible for a return or exchange.
  • Case-by-Case Basis: Returns and exchanges are evaluated individually. We do not accept returns for opened products, except under our Worry-Free Guarantee.
  • Effectiveness Not Guaranteed: Refunds are not granted based on product effectiveness, as cannabinoids affect everyone differently.

 

Cancellations/Modifications

  • Before Processing: You may cancel or modify your order before it is processed by emailing us at hello@viiahemp.com. Please note that while we strive to accommodate all requests, we may not always be able to do so due to high order volumes and the speed at which orders are processed. Notification of processing is sent via email.

  • Post-Processing Cancellations: If your order has already been processed and you wish to cancel, you may return it at your own shipping expense.

 

Shipping Refunds

  • Shipping Costs: Refunds will not include shipping costs unless we are responsible for shipping an incorrect item.

 

Independent Retail Purchases

  • Third-Party Retailers: For purchases made at independent retail locations or third-party websites, please contact the retailer directly for returns or refunds. We cannot monitor transactions or sales after shipping our products to retailers.

 

VIIA’s Worry-Free Guarantee

We understand the uncertainty of buying hemp products online. Our Worry-Free Guarantee ensures that if you are unsatisfied with a product, you can return it for store credit to try something else.

 

Requirements

  • First-Time Purchase: Must be the first time purchasing the specific product from our online store.
  • Product Condition: The returned product must be at least half full.
  • Time Frame: Order must be within 14 days of delivery.
  • Exclusions: Sale items, packs, and bundles do not qualify. THCA Flower only applies to one 3.5g Flower product.

 

Process

  1. Submission: Email us at hello@viiahemp.com with your request and explain how it meets the Worry-Free Guarantee requirements.
  2. Shipping: Upon approval, you will receive a return label via email.

  3. Return and Store Credit: Use the provided return label to ship the item back to us. Once we receive and verify the condition of the returned item meets our requirements, we will email you a store credit code that can be used on our website.

*Our Worry-Free Guarantee does not offer cash back.*

 

Shipping Insurance Policy

At VIIA Hemp Company, we recognize that despite the reliability of USPS and FedEx, packages can occasionally encounter issues. To provide you with peace of mind, we offer VIIA Shipping Insurance for an additional charge of 3.5% of your order total. By opting for VIIA Shipping Insurance, your package is protected against loss or damage during transit.

 

Please note:

  • If you experience an issue with your delivery, please allow 3 business days from the expected delivery date before contacting our customer support team.
  • VIIA Hemp Company is not liable for orders once they have been marked as delivered by the carrier.

 

Lost Item Policy

 

What we cover:

 

  • Items lost in transit 

An item is considered “lost” if it is never reported as “delivered,” and if 5 business days have passed since the last tracking status update. A claim must be filed within 15 days of the last tracking update.

 

What we don’t cover:

 

  • Invalid address input by the customer

If an address was incorrectly inputted when the order was placed, we are not responsible. 

  • Packages marked as delivered 

Once a package is marked as delivered by the carrier, we are not responsible for the package. 



Damaged Item Policies 

VIIA will consider a package damaged if the product is unusable. As part of the claims process, we do require that you provide photo evidence of the damaged package. 

 

  • Photo evidence of the item(s)/package must be submitted for our review and is subject to approval or denial depending on circumstances. 

 

 

For any questions regarding our Shipping, Shipping Insurance, Return, or Worry-Free policies, please email us at hello@viiahemp.com.

Thank you for choosing VIIA and we appreciate your business!