Privacy Policy

Section 1 – Introduction.

1.1. Intro. Rize Wellness, LLC, a California limited liability company dba VIIA (herein “VIIA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the Personal Information (as defined below) collected or processed when you interact with VIIA. It also explains how your Personal Information is used, shared, disclosed, and is protected by us, and what choices you have relating to your Personal Information. If you have any questions about this Privacy Policy or your Personal Information, please email us at the email listed in Section 11, below.

This Privacy Policy is in compliance with the California Consumer Privacy Act (the “CCPA”) and the California Privacy Rights Act (“CPRA”).

This Privacy Policy governs your privacy rights. We recommend reading this Privacy Policy in its entirety. By using our Website (as defined below) or our Services (as defined below), you explicitly consent to this Privacy Policy, as well as our data practices described in this Privacy Policy, as well as any subsequent amendments. If you do not agree to this Privacy Policy, please do not access our Website or sign up for our Services.

1.2 Scope. This Privacy Policy applies to all users of our website, https://viiahemp.com/ (our “Website”) and customers who purchase products from our Website (herein our “Services”).

1.3 Additional. Our Website may contain links to third party sites that are not owned or controlled by VIIA. Please be aware that we are not responsible for the practices of such other sites. We encourage you to read the privacy statements of every website that you visit as these websites have no affiliation with VIIA and may have privacy policies that contain different terms from what is included here.

1.4 Do Not Track. VIIA does not respond to Do Not Track signals

Section 2 – Information We Collect.

2.1 Information Provided by You. When you use our Website or our Services, you provide us information through various means. We collect “Personal Information”, which identifies you as an individual or you as an entity. The information we collect may include the following: name, telephone number(s), email address(es), date of birth, age, location, country, payment/billing information, billing address, shipping address, and inferences drawn from any or all of the foregoing. This information is collected directly from you when you (a) visit our Website or (b) sign up for a user account on our Website (a “User Account”).

2.2 Information We Collect from You. We collect certain information automatically as you use our Services, including your IP address, browser type, computer type, type of mobile device, mobile carrier, computer operating system, the site from where you navigated to our Website, the time and date of using our Website, how long you use (or have used) our Website, and the pages that you view.

2.3 Cookies. When you visit or use our Website, we may send one or more ‘cookies’ to your computer or other device. A cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do, some Website features may not function properly without cookies.

2.4 Pixel Tags. We may use ‘pixel tags’ which are small graphic files that allow us to monitor the use of our Website. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.

2.5 Physical Location. We collect the physical location of your device by, for example, using satellite, cell phone tower, or Wi-Fi signals. We may use your device’s physical location to better comply with applicable federal, state, or local laws, as well as display relevant products.

2.6 Age Restriction. Our Website and our Services are not intended for or directed to persons under the age of twenty-one (21). If you are under the age of twenty-one (21), you are not permitted to access our Website or use our Services.

2.7 Under 13. We do not knowingly collect Personal Information from children under the age of thirteen (13) on our Website. If we become aware that a child under the age of thirteen (13) has provided us with Personal Information, we will delete the information from our records.

Section 3 – How VIIA Uses Your Information.

3.1 To Provide Services and Information. As described above, VIIA and our third-party service providers collect or have collected information from you so that we can effectively offer our Website and our Services to you, to optimize the customer experience by delivering the most relevant content and offerings, for data or analytic reasons, data trends, usage, to determine the effectiveness of our Services and marketing campaigns, or any reasonable reason(s) now or hereinafter adopted. We also use your Personal Information (i) to fulfill orders you have placed through our Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations, (ii) to communicate with you, (iii) to screen our order for potential risks or fraud, (iv) to provide you information or advertising related to our products or our Services, and (v) to display the correct product catalog based on applicable federal, state, or local laws and regulations.

3.2 Our Business Purposes. We may use your information for other reasons such as data analysis, developing new Services, products, or elements of our Website, sending marketing campaigns, enhancing, improving or modifying our Website, and any reasonable reason(s) now or hereinafter adopted related to our current, future, or anticipated business endeavors.

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

VIIA does not charge for receiving text message alerts. However, message and data rates may apply. Check your text messaging plan with your carrier. For help, text HELP or email us. To stop receiving text messages at any time, text STOP. Supported carriers include AT&T, Verizon, MetroPCS, Sprint, Boost, T-Mobile, Alltel, Virgin Mobile, and U.S. Cellular. Carriers are not liable for delayed or undelivered messages.

3.3 Other Purposes. We may use non-Personal Information for other purposes, except when not permitted by applicable law. We may use analytics services, such as Google Analytics on our Website to help us evaluate and analyze how visitors use our Website For specific details on how Google collects and uses information on our website, social media pages, or mobile applications, please visit Google’s website.

You can read more about Google’s privacy practices here: https://www.google.com/intl/en/policies/privacy/.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

3.4 Data Aggregation. VIIA may also aggregate, store, and generate insights about our users through the collection and combination of data from many or all users at once (herein “Aggregated Data”). Aggregated Data is derived from personal or use data of our users but does not directly or indirectly reveal the identity of specific users. Instead, Aggregated Data allows us to look at our users, as a whole or in part, to collect information, generate insights, create reports, as well as other statistical analysis in order to improve our business and for other purposes consistent with our future or anticipated business. VIIA also reserves the right to use Aggregated Data for any purposes permitted under applicable law.

Section 4 – How Your Information is Shared.

4.1 Our Third-Party Service Providers. We may share your information with our third-party service providers who provide services including, without limitation, website hosting, data analytics, payment processing, customer service, email delivery services, or other services that are used in connection with the Services that we offer. Specifically, we use Google Analytics to understand how our customers use our Website.

4.2 Legal Requests or Requirements and to Prevent Harm. We reserve the right to disclose your Personal Information and any other information collected by you as required by law or when that disclosure is necessary to protect our rights, the rights of a third-party, or to comply with a judicial proceeding or otherwise.

4.3 Transfer of Your Personal Information. We reserve the right to transfer your information in the event of a sale of VIIA.

4.4 Other Sharing of Non-Personally Identifiable Information. We may share non-personally identifiable information with third parties unless you opt out or unless barred by applicable law.

Section 5 - Access to Your Information and Opt Out.

Subject to applicable law, you may have the right to request access to and receive details about the Personal Information we have collected and maintain about you, update, and correct inaccuracies in your Personal Information, and have the Personal Information deleted. These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections.

You can opt-out of us using your Personal Information by sending us an email to the email listed below or by responding directly to the marketing or other communication you receive. If you send us an email, please be sure to provide (i) sufficient information that allows us to verify that you are the person whom we collected Personal Information; and (ii) sufficiently describe your request. Please also note if your opt-out request is specific to a particular type of Personal Information.

Finally, we are not obligated to delete Personal Information if we are unable to verify that you are the person whom we collected Personal Information, if we have reason to believe that you are a bot and not a person, or for any other reason that indicates that you may not be the person whom we collected Personal Information.

We will endeavor to comply with your request(s) as soon as reasonably practicable, which may depend on the number of requests we have received at or around the time of your request. If we need additional time, which we reasonably expect to be completed within thirty (30) days, we will contact you in writing and inform you of the reason for the delay.

Section 6 - Security of Your Information.

We use industry standard security measures designed to protect your personally identifiable information. However, no data transmission or storage system is impenetrable, and you acknowledge this. If you have reason to believe that the security of your Personal Information might have with us has been compromised, please immediately notify us.

Unless you’re using an encrypted email, we strongly advise you not to communicate any confidential information in your emails to us.

Section 7 – Changes to Our Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on our Website so that you are aware of what information we collect, how we use it, and under what circumstances we disclose or transfer it.

We reserve the right to modify this Privacy Policy at any time, so please review the Privacy Policy from time to time. Any changes to this Privacy Policy will become effective immediately upon being made public and will be notated with the date of last revision at the top of this Privacy Policy.

Section 8 – Additional Information If You Live in California.

Under California privacy laws, including the CCPA, we are required to notify California residents about how we use their Personal Information.

Under the CCPA, "Personal Information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

We collect the Personal Information in accordance with Section 2, above.

California residents have the right to opt-out of our sale of their Personal Information by contacting us at via email at the email listed below or by responding directly to the marketing or other communication you receive. Please be prepared to provide proof of your residence in California.

We do not use or transfer Personal Information about California residents under 16 years old without opt-in consent.

We are required to notify California residents, at or before the point of collection of their Personal Information, the categories of Personal Information collected and the purposes for which such information is used.

Submitting Requests. Requests to exercise the right of deletion, right to a copy, or the right to information may be submitted by contacting us at via email at the email listed below.

Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. We do not and will not discriminate against you for exercising any of your CCPA rights.

Financial Incentive. We may offer you various financial incentives such as special offers when you provide us with contact information and identifiers such as your name and email address. You may withdraw from a financial incentive at any time by opting out. Generally, we do not assign monetary or other value to Personal Information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the Personal Information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.

Section 9 – Notice for Residents of Nevada.

Nevada law, specifically Senate Bill 220, allows customers who are residents of the state of Nevada to “opt out” of the sale of certain Personal Information, called “covered information.”

You have the right to opt out at any time and direct us not to use or transfer your Personal Information.

Requests to exercise your right to opt out may be submitted by contacting us at via email listed below or by responding directly to the marketing or other communication you receive.

We will endeavor to comply with your request(s) as soon as reasonably practicable, which may depend on the number of requests we have received at or around the time of your request. If we need additional time, which we reasonably expect to be completed within thirty (30) days, we will contact you in writing and inform you of the reason for the delay.

Section 10 – Notice for Residents of Europe and the European Union.

If you are a current resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland (“Covered European Countries”), you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Information, as we have outlined below.

For individuals who are located in the Covered European Countries, we rely on legal bases for processing your information under Article 6 of the EU GDPR which can be found here: https://gdpr-info.eu/. We generally only process your data where: (a) we are legally required to; (b) where processing is necessary to perform any contracts we entered into with you; (c) for our legitimate interests to operate our business; or (d) or to protect VIIA or your, property, rights, or safety, or where we have obtained your consent to do so.

HOW AND WITH WHOM WE SHARE YOUR DATA
We share Personal Information with our employees and agents who work on our behalf and provide us or you with services, as well as third parties who assist in the provision of your Services.

Section 11 – Questions?

If you have any questions or concerns about our Privacy Policy or want to opt-out and exercise any of your rights outlined herein, please email us at privacy@viiahemp.com.