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Getting Started

What is VIIA Hemp Co?

VIIA Hemp Co is a leading provider of premium hemp and cannabis products, offering a diverse range of beneficial effects made to enhance your personal lifestyle. We are dedicated to delivering an exceptional customer experience and ensuring our products meet the highest standards of quality and safety.

Create An Account

Creating an account with VIIA Hemp Co offers numerous benefits that enhance your shopping experience. By registering for an account, you can:

  • Save your shipping and billing information for faster and more convenient checkout.
  • Access your order history and track the status of your current orders.
  • Earn loyalty rewards points to redeem for store credit.

Age Requirements

At VIIA Hemp Co, we are committed to responsible sales practices and only sell our products to customers who are of legal age. To use our site or purchase any of our products, you must be at least 21 years old or the minimum legal age for purchasing hemp and cannabis products in your jurisdiction, whichever is higher. By using our site, you confirm that you meet this age requirement.

Ordering Products

How To Place An Order

Placing your order is quick and simple. Simply follow these steps:
a. Browse our online store and select the products you'd like to purchase.
b. Add the desired items to your cart.
c. Proceed to checkout and fill in your shipping and billing information.
d. Choose your preferred payment method and complete the transaction.
e. You will receive an order confirmation email with the details of your purchase.

U.S. Legality

VIIA Hemp Co's products are compliant with the 2018 Farm Bill, which legalized hemp and hemp-derived products at the federal level in the United States. Our hemp products contain less than 0.3% Delta 9 THC, adhering to the legal limit established by the Farm Bill. However, it is essential to check your state and local laws regarding specific cannabinoids, as some jurisdictions may have set regulations regarding hemp and cannabis products.

Shipping & Packaging

We take great care in shipping and packaging our products to ensure they arrive safely and discreetly at your doorstep. Once your order is placed, we process and ship it within 1-2 business days. All orders are shipped via USPS or other reliable carriers, and you will receive a tracking number to follow the progress of your package. Our packaging is designed to protect the products during transit and maintain your privacy with minimal branding and discreet labeling.

Returns & Refunds

Lost, Damaged, or Stolen Orders

If your order ends up lost, damaged, or stolen, we've partnered with Route Package Protection to help ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. 

Need to file a claim?  File here

Order Returns

If you place an order and you are unsatisfied, you can send it back to us and we will give you a gift card to try something else. 

Order Requirements 

  • Must be the first time you have ordered this product from the online store.
  • The returned product must be at least 1/2 full.
  • Order must be fewer than 14 days old from delivery.
  • Sale items, packs, and bundles do not apply 

To submit a return, please email us at [email protected] 

Track Your Order

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If you are unable to use the Route App, you may also visit our Order Tracking Page to manually track your package.

Need More Help?

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